Refund policy
Refund & Return Policy
Digital Products
All digital products are non-refundable.
Since all products are downloadable content, we do not offer refunds or exchanges on any digital products, including but not limited to e-books, Power Sessions with Mikey, video courses, and other downloadable content.
Physical Guide Returns
We have a 2-day return policy for physical copies of The Life Guide.
To be eligible for a return:
- You must contact us within 2 days of receiving your item.
- The item must be in the same condition that you received it, unused, and in its original packaging.
- You'll also need your receipt or proof of purchase.
To start a return, please contact us first at:
Once your return request has been reviewed and approved, we will provide you with the return instructions and return address.
Items sent back without first requesting and receiving return approval will not be accepted or eligible for a refund.
You can always contact us with any questions at info@theguide.life.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.
Refunds
We will notify you once we've received and inspected your approved return and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@theguide.life.